CHAGOHAN TOKYO Cooking Class User Policy

Be sure to read this User Policy before applying for the cooking class or Japanese-style cafe class.


1. Application Requirements

  • Anyone who is applying to attend the CHAGOHAN TOKYO cooking classes by themselves must be 16 years or older in most cases.
  • Anyone under the age of 16 must be accompanied by an adult. In such a case, please make sure that they are always in your sight.
  • The target age or gender for special courses such as limited-time courses, location-specific courses, etc. may differ from this User Policy.
  • The Japanese cooking class and Japanese Matcha making class work together. We may turn down your application if it is determined that it will be difficult for you to take part in this joint effort.


2. Attending the Classes

(1) Precautions When Using the Facilities

  • We do not have a daycare center prepared for those attending the class. From a safety management perspective, children cannot be brought to the class unless they can be controlled by their guardian. No one is allowed to attend the class with the person who applied. Pets are not allowed.
  • Please refrain from driving to the Japanese cooking class and Japanese Matcha making class because we do not have our own parking lot. If you would like to drive to our classes, please use a paid parking garage or space.
  • You are responsible for your belongings including any valuables you bring to the class. We will not be responsible for any incidents or problems including loss or theft.
  • All areas at CHAGOHAN TOKYO are no smoking.

(2) Precautions for Students and During the Classes

  • Only the person who signed up for the classes can attend them. The right to attend classes cannot be lent or transferred to a different person.
  • Please be in class 10 minutes before starting time. Let us know if you will be late. We may not be able to include you in the class if you are more than 30 minutes late depending on how the class is progressing.
  • If a certain course includes alcohol, we will not give it out to anyone that drove to the class by car.
  • Please wear an apron during the class, but be sure to remove it when going to the restroom.
  • If you have longer hair, be sure to tie it up. (Please follow any instructions given by your instructor.)
  • Remove any personal effects such as rings, watches, bracelets, etc.
  • Be sure to wear the specified gloves for sanitary reasons if you have longer nails or injuries to your hands.
  • Those attending the class are free to take pictures during demonstration and practice sessions as long as it doesn’t interfere with the class.
  • As a general rule, for sanitary reasons, food created in the class cannot be taken home. Anyone want to take them to your home does so on your own responsibility.
  • Please refrain from using your cell phone in the classroom.
  • Students are prohibited from bringing in their own food and alcohol to the class.
  • Students are prohibited from soliciting other students to join a certain business, religion, organization, etc.

(3) Other

  • Those that are not able to follow this User Policy, cause trouble for others or remarkably hinder progress of the class will be asked to leave.
  • Please be aware that those attending the Japanese cooking class and Japanese Matcha making class may be interviewed or filmed without notice.
  • Any photography, etc. will be conducted in a way that doesn’t hinder course training and we will not show the faces of anyone that would not like it shown if you let us know.
  • Please be aware that our company may post these photos, video, articles, etc. on our website, in addition to other forms of media. Anyone refuse posting any media should let us know about that.


3. Attending Class

  • The class may be immediately canceled in the event of a disaster or other type of emergency.


4. Course Details

  • If it will be difficult to obtain a certain ingredient because of bad weather or the region it originates, details of the course or ingredients may be changed without notice.
  • If you are diagnosed with an infectious disease or have a similar condition, we ask that you please cancel your course regardless of the severity of your condition. If you notice symptoms of such a disease, please promptly let a CHAGOHAN TOKYO staff member know. *Infectious diseases include measles, chicken pox, mumps, influenza, swimming pool fever, etc.
  • The following hospital will be used in the event of an emergency at the store location (for staff, customers, etc.). A different hospital will be used if it is closed or if house calls are not possible.
  • SEKIDO Clinique
  • Address Nishi-Asakusa 2-14-3 Taito-ward, TOKYO 111-0035
  • TEL +813-3844-8666
  • Services : internal medicine , gastrointestinal medicine


5. Those With Food Allergies

  • We are try to substitute materials or use different utensils(condiments, seasonings ) if you have a food allergy. But please take your own measures if you have a food allergy. If you would like to change to substitute, please let us know details information regarding your any restrictions. But please note that we shall not be responsible for any loss, damages and troubles.


6. Handling of Recipes

  • Students are prohibited from copying or reproducing recipes used in the classroom without our permission on their website, blog, SNS, etc. If this information is reproduced it will be in violation of copyright laws.


7. Cancellation policy

  • If you let us know at least 2 weeks in advance in Japanese time, your application will be cancelled without any charge. If you do not provide advance notice, you will be 50% charged(13 to 7 days prior to the class)or you will be 100% charged and nonrefundable (After that of any date). No show as well.


8. Handling of Personal Information

The following explains how your personal information will be handled by attending our CHAGOHAN TOKYO cooking classes.
* Handling of personal information by our company

  • Let your store know if there are any changes to the information you provided (name, address, contact information, etc.). If you do not contact us when your information changes, we will not take any responsibility when we are unable to contact you about CHAGOHAN TOKYO announcements that may have an effect on service to you.
  • We cannot give you the names or contact information of other students in the Japanese cooking class or Japanese Matcha making class.
  • It is fine for students to exchange their phone number and email address with others, but you must take all responsibility for all repercussions.
  • We may send our customers a pamphlet and other details on when the Japanese cooking classes and Japanese Matcha making classes will be held. Please let us know if you would not like to receive them.


9. Changes to the User Policy

This User Policy may be changed as needed. Any changes that are made will be promptly updated on the CHAGOHAN TOKYO website.


Established: August 1, 2015
Last update : March 20, 2018

Please be sure to read this before applying to use the CHAGOHAN TOKYO (referred to as “the store” below) Rental Kitchen.



  • The classroom may be used from 10AM to 10PM (From entering and setting up to leaving) Please let us know if you would like to use the classroom outside these hours.
  • The classroom must be reserved for at least 3 hours.
  • This time includes preparation time for carrying in and out supplies.
  • An extension fee will apply for every 15 minutes past the scheduled time for leaving the classroom. In addition, an additional 25% of the normal fee will apply for every 15 minutes past 10PM.
  • The store fee includes the fee for using the utilities.
  • Please bring your own lighting, etc. for photography if needed.
  • Our store is not setup exclusively for photography so it is not soundproof. Please be careful when conducting any photography that includes sound. Please contact us if you would like to hold a tour in advance.
  • We are not able to lend out food, seasoning, cooking utensils (napkins, paper towels, Saran wrap), etc. Please make sure you bring these types of materials.
  • We will ask that you pay for any damaged store equipment, cooking equipment or other fixtures.
  • Please use the coin parking facility near our store.
  • Our store is no smoking.
  • Be thoroughly careful when handling fire and oil.
  • If you need someone to help you assist in cooking, please let us know.
  • We will not be responsible for accidental fires, theft, damage to equipment, etc. that occurs at our store and is the responsibility of the customer.
  • Please take home any industrial waste.
  • The full amount must be paid by credit card or bank transfer (the customer is responsible for any bank transfer fees). We will send you an invoice.
  • We will need your identification if you are using the store for the first time.


◆Prohibited Acts

  • The following acts are prohibited when using our store (this includes evoking or preparing these acts).
  • Using our store with the intent of selling the food item prepared.
  • Using an item that has a food safety issue
  • Using any food or seasoning with a strong pungent smell such as some fermented foods.
  • Bringing or using an item that has the potential to damage or break equipment or fixtures.
  • Bringing in or using items that are deemed hazardous by law.
  • Using the facility as a student or minor.
  • Using nails, screws, tape, etc. on the walls, floors, ceiling, etc. of the facility.
  • Acts that are against the law.
  • Acts that go against social norms or the public order.
  • Hold or sponsor events for a government organization, religious organization or labor union.
  • Transferring or selling rights to use the facility to a third party.
  • Events that are determined to be problematic on moral grounds.
  • Acts that hinder our services, advertising, etc.
  • Acts that will cause trouble to neighbors nearby when using the facility at night (talking loudly, making noise, etc.).
  • Other acts that are deemed by our company to not be appropriate.


◆Cancelling Your Application

Please call us by noon at least seven days before the scheduled date if you would like to cancel your application. The following cancellation fees will apply if notified at a later date. We appreciate your understanding in this matter.

  • ➢ Cancel from 5PM 7 days before the start of the course up until 5PM 3 days before: 50% of the course fee/li>
  • ➢ Cancel from 5PM 2 days before the start of the course up until the scheduled day: 100% of the course fee.

*The daily calculation includes Saturday, Sunday and holidays.


◆Basic Requirements When Using the Service

  • ➢ Please take home any leftover food or trash.
  • ➢ If you would like us to handle the trash, please separate it into the five different types, combustible, noncombustible, glass, cans and cardboard in one bag for each and a 1,050 yen fee will apply.
  • ➢ Please return the cooking utensils and other equipment to its original state after use.
  • ➢ Please return the utensils and other cooking supplies to their original location after washing them.
  • ➢ Be sure to turn off the lights, air conditioner, etc. after use.



The following disclaimer applies when using the following store. We do not accept responsibility for any of the following details.

The customer agrees to the following disclaimer upon using our store. Each user should take thorough precautions.


  • Using cooking equipment
  • Our store does not take any responsibility for accidents or injury caused in the use of our store’s equipment of cooking utensils.


  • Loss of equipment, fixtures and cooking equipment (including tableware)
  • We must be reimbursed for any store equipment, fixtures or cooking equipment (including tableware) that is lost or damaged. The amount to be reimbursed is equal to what it costs to replace a lost item or for repairs.


  • Food safety management
  • It is the responsibility of the user to conduct food safety management. Any problems such as food poisoning that occur are the responsibility of the user and our store will not be responsible. Be thoroughly careful when handling raw foods such as fish and meat. Also be careful handling cooking utensils that have come into contact with such food (separate utensils into those for raw food and heated foods).



  • You will be asked to leave even during normal hours if you cannot abide by the above User Policy.
  • Our store will not take any responsibility for accidents, etc. that occur during use hours unless fault lies with our company.

Established: August 1, 2015
Last update: September 1, 2015